Contact
Contact
How to reach us phone, email or in person.
Inquiry
Write to us
Send us your request. We respond with a clear follow-up during our service hours.
Direct
How to reach us
Phone, email, and location in one place. For short questions, direct contact is usually the fastest route.
Phone
+49 7153 9292841
Monday - Sunday: 24/7 booking Phone: Mon - Fri 6:00 - 22:00 Sat - Sun 8:00 - 20:00
Email
info@step-now.de
Address
Blumenstraße 8
73779 Deizisau
Location
Find us
FAQ
Answers at a glance
Answers to the most common questions about booking, pricing and how it works.
How do I book a ride?
Three ways: (1) Online via our booking form within 30 minutes you receive a binding price quote. (2) By phone at +49 7153 9292841. (3) By WhatsApp for quick inquiries.
Can I cancel a booking?
Cancellations up to 24 hours before departure are free. After that we charge 50% of the agreed price, or the full price for no-shows. For hospital transport and medical emergencies, we apply lenient special rules.
Will I receive a confirmation?
Yes, immediately after booking you receive an email with your reference number (format: SN-YYYYMMDD-XXXXXX) and all details. Once we've confirmed the price, we send you the final booking confirmation.
Do you offer airport transfers?
Yes, we drive you reliably to all airports – fixed price before departure, including flight tracking.