Frequently asked questions

We recommend booking at least 24 hours in advance to guarantee your preferred time. Short-notice bookings are often possible — just call us and we'll check availability.

We operate by pre-booking only — no spontaneous street pickups. Trips to Stuttgart Airport and Central Station have fixed prices from your home town; all other rides are charged at a transparent tariff of call-out charge plus kilometres — no taximeter surprises. We are a private-hire (Mietwagen) company under § 49 PBefG, not a taxi licence. In practice: predictable, transparent, personal.

Short-notice bookings are possible — just give us a call and we'll check availability.

Our main area covers Deizisau, Altbach, Plochingen, Esslingen, Wernau, Wendlingen, Köngen, Aichwald, Ebersbach and Reichenbach/Hochdorf. We also drive longer routes — for example to Frankfurt or Munich airport or to rehab clinics — and quote the price in advance. Questions about your route? Just give us a call.

We provide proper invoices with all the information health insurers need for reimbursement. Whether your insurance covers the costs depends on medical necessity and your specific insurer. Please clarify this with your insurance before the trip.

Three ways: (1) Online via our booking form at step-now.de/buchen — you receive a binding quote within 30 minutes, and booking online saves you up to 5%. (2) By phone at +49 155 1066 9395. (3) By WhatsApp on the same number.

Yes. Please cancel your ride as early as possible — by phone, WhatsApp or email. The exact cancellation terms are set out in our terms and conditions (AGB). In medical emergencies we will of course find an accommodating solution.

Yes, immediately after booking you receive an email with your reference number (e.g. B-45260826) and all details. That number stays with your ride all the way to the invoice. Once we've confirmed the price, we send you the final booking confirmation.

In the vehicle: cash or EC card / Girocard. For business customers: invoice with 14-day payment terms. PayPal on request.

Trips to Stuttgart Airport and Central Station and short local rides up to 3 km have fixed prices. All other rides are charged at our tariff: call-out charge plus price per kilometre, requested waiting time per minute. You'll find the current amounts on our pricing page.

A fixed price stays fixed — you don't pay more, even if we take longer because of traffic. For tariff rides the kilometres driven count. Only if you request additional stops or waiting time do we charge these at our tariff — and we discuss that with you beforehand.

Yes, all passenger prices are final prices including statutory VAT. Courier prices are net, plus VAT. We of course show VAT separately on invoices.

All prices apply per vehicle for up to 4 persons — that is the vehicle capacity; there is no separate price tier for more persons. For larger groups we deploy several vehicles.

Yes: pre-book online and save up to 5%. Ride back with us within one hour and get 10% off the return trip. Fixed prices apply per one-way trip — outbound and return are two trips.

Yes — we drive to Stuttgart Airport at fixed prices from your home town, with flight tracking for pickups. We also drive to other airports such as Frankfurt or Munich and quote the price in advance.

We track your flight and time the pickup to your actual landing. Additional waiting time is charged at our per-minute tariff; for longer delays we coordinate with you individually.

On request (Meet & Greet): your driver waits at the terminal exit with a sign showing your name. Without Meet & Greet: we send you the vehicle license plate and a meeting point the day before by WhatsApp or email.

Of course. The price is per vehicle for up to 4 persons — so a companion costs nothing extra. For several companions, please let us know in advance.

We help with getting in and out and assist with luggage and walking aids. For folding wheelchairs, powered wheelchairs or heavy medical equipment, please contact us before booking — we'll work out together which vehicle suits your needs.

The base price includes 5 km of driving and 1 hour of loading and unloading. After that we charge per kilometre and waiting time — depending on the vehicle (car/estate or Sprinter). Express and special trips carry a surcharge; distances over 150 km by arrangement. Courier prices are net, plus VAT.